La Roche-Posay Reviews

I ordered a moisturizer from their website and they added a free sample to the order. When I received the order, guess what? No moisturizer - only the free sample. They charged me $6 shipping for the free sample and about 50 cents in tax. Tax on what? the FREE SAMPLE?? I tried to contact them - No Answer. Definitely don't order on their site! Seems like they do some version of a bait and switch.

I have very white, sensistive, oliy and prone to acne skin but I have a very structured skincare routine and with my many years of trying different products I can assure that there is no other brand with the products quality that LRP has. It's recommended by ALL the dermatologysts in my country since forever and you are never going to be disapointed. I really really love this brand. Thank you La Roche-Posay <3

Black Friday misleading promotions
Received an email with a promotion ahead of Black friday stating 30% discount on products and free offer of 2 products. On the email the code to apply on checkout for having the discount was the SAME to received the products on offer. Made the order 20/11/2021 applied the code, the discount of 30% was applied but couldn't choose which offer I wanted. Sent an email to customer services saying what happened on checkout and advising the offer I would prefer. Received an answer 3 days later saying if I was not happy with the products I receive to return them. Received the order and of course no offers included. Contacted today the customer services and they keep saying when I ordered there were no offer products available on stock hence I did not receive them, however this morning I received another email advertising the Black friday promotion with all the offers there again!!. This is misleading customers, making them buy for nothing. Called c.services again who say I used the wrong code for the offers, I explained more than once that I made the order 1 week in advance of black friday and had only one code to use and could send a snapshot of the email to prove it. They kept saying they apologise but couldn't do anything. This is not how you treat and keep customers. Its the 3rd time I don't receive a sample or offer. 1st time I just accepted the fact but this time was completely unfair as I followed their own procedures. Besides answering that if i'm not happy I can returned them, having to pay for the return is just not acceptable. C. services say it is a free return however the Return note specifically says they will not refund for returning the goods. And they asked me if I received a "Thank you card" which I did not. I am usually tolerant with mistakes but this time I feel cheated and not respected. Not buying La Roche Posay again !

Very god creams and other products for facial care.

For years I've been looking for perfect makeup remover solutions and finally found the one that perfectly suits my thin and sensitive skin. I have tried a huge number of cheap and expensive products, hydrophilic oils, balms, and none of them would make my skin feel better than La Roche Posay Micellar Water Ultra for sensitive skin.
The thing about La Roche Posay is that the brand specializes in atopic dermatitis, hypersensitive skin, acne, and other facial skin problems. Micellar Water Ultra handles even a waterproof makeup and washes away any textures without rubbing and extra effort, which is a must for any skin prone to irritation.
For me, the only disadvantage of this cosmetic product is its price. I purchased it on the official website laroche-posay.us for $ 25 / 750 ml, which of course is not the most budgetary option for a makeup remover solution. However, I have set priorities for myself over the years of struggling with skin problems and would rather pay more for the product than worsen my skin condition. Summing up, I'd say that I am extremely happy with this product despite its cost. If your skin is not prone to irritation, dermatitis or acne, you can easily pick up an equally high-quality product for a smaller price. However, for me it remains the best solution approved by my dermatologist and years of experience :)

Unbelievable cream. It is nourishing and has a great effect on my skin. I like how it moisturizes it.

These cremes are amazing. They are very effective. I do like using them.

Don't buy from La Roche-Posay's official website. Buy it from a brick-and-mortar retail store or other online vendors.

1. Once you place an order, you cannot cancel it - even if you ordered just minutes ago. They force you to ship it back to them first.

2. Order Tracking system is "not currently available." It seems to be broken for months now, and La Roche-Posay hasn't bothered to fix it to improve customers' shopping experience.

3. Sign up for an account before checking out! La Roche-Posay won't tell you how to save money. Members get free shipping after spending over a certain amount. Their website doesn't mention free shipping for having an account until AFTER you place an order, or decided to create one before checking out. Shady business practice.

4. Check out other La Roche-Posay websites for other countries/regions. You'll find that the reviews are just as bad, if not worse, than this one. It highly reflects their business practices.

I've heard great things about their sunscreens, but I regret buying them through this website.

Shopping at a third party website will be much better!

They are horrible. 2 min after my purchase I wanted to cancel it and they did not allow it. I have to receive and send the package back. It took more than 30 days from the date of the delivery for them to process my refund. Luckily, I have returned the package by UPS. I had to call them with the UPS tracking number to be able to receive my refund and when they finally found my package I received a partial refund. Now, they are falsely claiming that one product was not returned. So disappointed, I thought they were a serious brand.

Their gel is really soothing on the skin. Whenever I go tanning I make sure to put it on right after to prevent peeling. I've also burnt myself with my curling iron before and this gel reduced the appearence if the burn and healed it in only a few days! I love it